Return Policy

# Return Policy

*Last updated: May 2025*

We want you to love your new Phinney's pieces. If something isn't right, here's everything you need to know.

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## Eligibility for Returns & Exchanges

We are pleased to offer refunds or exchanges on regular-priced items within **14 days of the shipping date or delivery date, whichever is later**, provided the item meets the following conditions:

- Original receipt included

- Original tags attached

- Unworn and unwashed

- Free of odours, pet hair, and stains

- Not damaged and in original condition

Phinney's reserves the right to refuse a return upon inspection if the above conditions are not met.

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## Final Sale Items

The following are **not eligible** for return or exchange:

- All orders shipped **outside of Canada** — international orders are final sale

- All **sale and clearance merchandise** — no exceptions

- Items returned **after the 14-day window** — these will not be accepted and are considered final sale

## USA Orders — Tariffs & Duties

Phinney's ships from Canada. US customers are responsible for all tariffs, duties, brokerage fees, and import charges assessed by US Customs. These fees are outside our control and are not included in our shipping rate. **Refused deliveries due to customs charges will not be refunded.** We recommend researching applicable US import fees before placing your order.

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## How to Initiate a Return or Exchange

1. Go to FAQ > Return Form. Complete the return form.

2. Pack the item securely with all original tags and your receipt

3. Ship to the address below at your own expense using a trackable method

**Return Address:**

Phinney's

64 Webster Street

Kentville, NS B4N 1H7

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## Return Shipping

The customer is responsible for all return postage. We recommend using a trackable shipping service, as Phinney's is not responsible for return packages that are lost in transit.

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## Refunds

Please allow **48 hours** for your refund to be issued once the returned parcel has been received and inspected. Refunds will be applied to your original payment method.

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## Undelivered or Missing Packages

If you are unable to receive your package, please contact your carrier directly to arrange re-delivery or to leave it with a neighbour. **Phinney's is not responsible for replacing items or providing refunds for orders that are marked as delivered but claimed as missing.**

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## Questions?

Contact us at **info@phinneys.ca** — we're happy to help.