Privacy Policy

# Privacy Policy

*Last updated: May 2025*

Phinney's (64 Webster Street, Kentville, NS B4N 1H7) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under Canadian privacy law, including the federal *Personal Information Protection and Electronic Documents Act* (PIPEDA).

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## What Information We Collect

**Information you provide to us:**

- Name, email address, and phone number

- Shipping and billing address

- Payment information (processed securely — we do not store full card numbers)

- Any messages or inquiries you send us

**Information collected automatically:**

- IP address, browser type, and browser version

- Pages visited, time and date of visit, and time spent on pages

- Device type and operating system

- Unique device identifiers and diagnostic data

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## Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These include:

- **Essential cookies** — required for the site to function (e.g. keeping items in your cart, user authentication)

- **Preference cookies** — remember your settings and login details between visits

- **Analytics cookies** — help us understand how visitors use our site so we can improve it

You can instruct your browser to refuse cookies or alert you when they are being set. Note that disabling certain cookies may affect the functionality of the website.

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## How We Use Your Information

We use your personal information to:

- Process and fulfil your orders

- Send order confirmations and shipping notifications

- Respond to your questions and customer service requests

- Improve our website and shopping experience

- Send marketing emails if you have opted in (you may unsubscribe at any time)

- Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

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## Who We Share Your Information With

We share your information only as necessary to operate our business:

- **Ecwid / Lightspeed** — our ecommerce platform, which processes and stores order data

- **Payment processors** — to securely handle your transactions (e.g. Stripe, PayPal)

- **Shipping carriers** — your name and address are shared to fulfil delivery

- **Analytics providers** — such as Google Analytics, using aggregated and anonymized data

- **Legal authorities** — where required by law or in response to valid legal requests

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred. We will provide notice before such a transfer occurs.

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## Retention of Your Personal Data

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, retaining transaction records for tax purposes). Usage data is generally retained for a shorter period unless required for security or legal purposes.

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## Your Rights

Under PIPEDA, you have the right to:

- Request access to the personal information we hold about you

- Ask us to correct inaccurate or incomplete information

- Withdraw consent for non-essential uses such as marketing emails

- Request deletion of your personal information, subject to legal retention requirements

To exercise any of these rights, please contact us at **info@phinneys.ca**. We will respond within 30 days.

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## Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All transactions on our website are secured with SSL encryption. However, no method of transmission over the internet is completely secure.

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## Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

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## Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and notify you by email or by a notice on our website prior to the change taking effect.

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## Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

**Phinney's**

64 Webster Street, Kentville, NS B4N 1H7

Email: info@phinneys.ca

Phone: (902) 678-4516

Website: www.phinneys.ca